Why is customer experience essential to the MZ Generation? And why is that important?
(BPT) – At the essence of CX (customer experience) is an increased focus on how customers feel when they experience a particular brand, product and service. Nowadays, comprehensively understanding CX has never been more fundamental for company growth. No longer confined to customer-product interactions, CX refers to the total flow of any interactions between the […]
Why is customer experience essential to the MZ Generation? And why is that important? Read More »